1. Introduction & Data Controller Information

Welcome to www.catvisitfeed.com (operated under the brand name catvisitfeed, with corporate operations established in Germany). We are committed to safeguarding your personal data and respecting your privacy in strict compliance with the General Data Protection Regulation (GDPR), German federal data protection laws (BDSG), and applicable United States state and federal privacy regulations.

For the purposes of applicable data protection legislation, the data controller responsible for the processing of your personal information collected via our website is www.catvisitfeed.com. You may contact our administrative team regarding data protection matters via email at partnership@catvisitfeed.com.

2. Information We Collect

To facilitate our on-site pet care services, process online booking deposits, and manage customer communications, we collect and process specific categories of personal data:

  • Identity & Contact Data: Full name, residential or service address, telephone number, and email address (partnership@catvisitfeed.com).
  • Service & Booking Data: Details concerning scheduled appointment dates, pet care requirements, and service history.
  • Transaction & Financial Data: Payment processing details required for deposit settlements. Please note that direct financial transaction processing is handled securely by our primary payment service provider, Stripe.

3. Payment Processing via Stripe

All online payments and booking deposits processed through www.catvisitfeed.com are managed securely via our designated payment processing partner, Stripe.

When you submit payment information through our checkout infrastructure, your data is transmitted directly to Stripe, which operates as an independent data controller or processor regarding your financial credentials. Stripe processes your payment data in accordance with its own privacy policy and international regulatory compliance standards. We do not store complete credit card numbers or sensitive banking credentials on our local servers.

4. Data Retention Periods

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, tax, and contractual reporting obligations:

  • Transaction & Commercial Records: Financial data, tax-relevant records, and invoice details are retained for 10 years in compliance with German commercial and tax code retention requirements (HGB and AO).
  • Customer Account & Communication Records: General customer inquiries, correspondence records, and service booking logs are retained for a period of 3 years following the completion of the service engagement, aligning with standard statutory limitation periods for civil claims.
  • Operational Log Data: Technical website access logs and security records are purged or anonymised within 30 to 90 days, unless required longer for fraud prevention or network security investigations.

5. Your Data Protection Rights

Depending on your place of residence within the European Union or the United States, you hold statutory rights regarding your personal data, including:

  • Right of Access: You may request confirmation of whether we process your data and obtain a copy of your personal information.
  • Right to Rectification: You have the right to request correction of inaccurate or incomplete personal records.
  • Right to Erasure: You may request the deletion of your personal data where retention is no longer legally or operationally required.
  • Right to Restriction & Objection: You may restrict or object to the processing of your data under specific statutory conditions.

To exercise any of these rights, please submit a written request to our data contact channel at partnership@catvisitfeed.com.