1. Overview & Scope
Welcome to www.catvisitfeed.com, operated under the brand name catvisitfeed. We provide professional in-home pet care services—specifically encompassing cat feeding, waste management, and structured interactive play—delivered directly at the client’s residential premises. This Refund & Cancellation Policy governs all booking deposits, service adjustments, and refund requests in compliance with applicable consumer protection laws in Germany, the European Union, and the United States.
2. Two-Stage Payment Structure & Deposit Terms
Our service bookings operate via a structured, transparent two-stage payment procedure:
- Stage 1 (Initial Booking Deposit): An initial online booking deposit is submitted at checkout via our secure payment infrastructure to formally reserve the scheduled appointment window and initiate dispatch preparations.
- Stage 2 (Final Fee Settlement): The remaining balance for the completed service session is finalized and collected following the successful execution of the on-site visit.
- Transaction Nature: All purchases represent standalone, one-off consumer transactions. No recurring billing or automated subscription renewals are established through our platform.
3. Cancellation & Refund Timeframes
To ensure proper scheduling and resource allocation by our care personnel, cancellation and refund requests are subject to strict calendar day timeframes:
- Eligible Cancellation Window: Clients may request a cancellation and refund of their initial booking deposit by contacting our support team via email at partnership@catvisitfeed.com at least 14 calendar days prior to the scheduled service start date, in alignment with statutory remote service withdrawal regulations.
- Late Cancellation Terms: Cancellations requested less than 14 calendar days but more than 48 hours prior to the scheduled appointment window are eligible for a partial refund, subject to a deduction covering preliminary administrative and scheduling preparations.
- Forfeiture of Deposit: Cancellations requested within 48 hours of the scheduled appointment start time, or failure of the client to provide proper access to the premises as agreed, will result in the forfeiture of the initial booking deposit.
4. Refund Processing & Disbursement
- Request Submission: All refund claims must be directed to partnership@catvisitfeed.com with valid booking reference details.
- Review & Approval: Approved refunds are processed by our administrative team within 7 to 14 calendar days following verification.
- Payment Return Method: Refunds are credited exclusively back to the original payment method utilized during the initial checkout process.
5. Contact Information
For any questions or formal requests regarding our refund and cancellation policy, please contact our administrative team via email at partnership@catvisitfeed.com.