1. Service Scope & Fulfillment Overview
Welcome to www.catvisitfeed.com, operated under the brand name catvisitfeed. We provide professional in-home pet care services—specifically encompassing cat feeding, waste management, and structured interactive play—delivered directly at the client’s residential premises across our operating regions in Europe and the United States.
2. Booking Schedules & Reasonable Timeframes
To ensure proper scheduling, resource allocation, and preparation by our care personnel, all service engagements must be booked in advance through our official web platform, www.catvisitfeed.com.
- Advance Booking Window: Clients may schedule on-site appointments up to 30 calendar days in advance of the required service date.
- Booking Confirmation & Dispatch: Once an appointment is submitted and the initial booking deposit is processed, our administrative team reviews the request and dispatches the assigned care personnel within 24 to 48 hours.
- Service Execution Timeframe: On-site services are performed strictly on the specific dates and agreed time slots selected by the client during the checkout and scheduling process.
3. Two-Stage Payment & Deposit Fulfillment
Our financial and service fulfillment operates via a clear, structured two-stage procedure:
- Stage 1 (Initial Deposit): An initial online booking deposit is submitted at checkout to formally secure the reserved appointment window and initiate scheduling coordination.
- Stage 2 (Final Settlement): Following the successful execution and completion of the scheduled on-site service engagement, the remaining balance for the service session is finalized and collected.
- Transaction Nature: All transactions are standalone, one-off consumer purchases. No recurring billing or automated subscription renewals are established through our platform.
4. Client Responsibilities & Access Protocols
Proper service fulfillment relies on accurate cooperation from the client. Clients are required to provide:
- Clear access instructions, keys, entry codes, or building permissions necessary for our care personnel to enter the residential premises safely.
- Adequate pet food, litter, and supplies at the location prior to the scheduled appointment start time.
5. Cancellation, Rescheduling & Refund Terms
- Cancellation Notice Period: Clients may request to reschedule or cancel a booked appointment by contacting our support team via email at partnership@catvisitfeed.com at least 48 hours prior to the scheduled service start time.
- Late Cancellations: Cancellations requested less than 48 hours before the scheduled visit may result in the forfeiture of the initial booking deposit to cover preliminary administrative and dispatch preparations.
6. Customer Support & Inquiries
For any questions regarding service fulfillment, appointment adjustments, or scheduling timeframes, please contact our administrative team via email at partnership@catvisitfeed.com. Our support desk monitors correspondence regularly and responds to all inquiries within 24 hours.